Care packages for NY State facilities

Keep your loved ones loaded.

DOCCS compliant packages, hand picked and packed with care. If it's allowed and you can't find it, we'll get it.

Shop Food

  • Checked against DOCCS rules

    Every item is checked against Directive #4911 before it ships.

  • No additional fees

    The price you see, plus applicable tax and shipping. That's it. 

  • Can't find it? We'll get it

    Tell us what they want and we'll get it ready.

    Request an item 

  • Tracked shipping

    To every NY state facility, with email updates.  

Shop by aisle

How it works

  • 1. Pick their groceries

    Shop by aisle and add what they want to your cart. 

  • 2. Enter their name, DIN, and facility 

    Add these at checkout so the package reaches the right person.

  • 3. We pack and ship

    Hand picked, packed with care, and shipped with tracking. We email you at every step. 

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FAQ

When will my order ship?

Most orders placed Monday through Friday before 3 PM ship the same day. Orders placed after 3 PM, on weekends, or on holidays ship the next business day. Orders with meat, seafood, cheese, or fresh produce ship Monday through Wednesday only. 

How do I find their DIN and facility?

Look up your loved one on the DOCCS Incarcerated Lookup at nysdoccslookup.doccs.ny.gov. Their DIN and current facility are listed there. Please check before every order, since people are sometimes moved.

What if the facility denies an item?

Every item in our store is checked against DOCCS Directive #4911 before it ships. However, each facility applies the rules differently, and those decisions are out of our control. Items denied by a facility are not eligible for a refund or credit. If we ever ship an item that doesn’t follow the directive, we’ll refund that item.

Are there limits on packages?

Yes. DOCCS allows each person up to 3 food packages per month, with a combined weight of no more than 40 pounds. Packages count by the date they arrive at the facility, not the date you order. Packages over the limit are denied, so check with your loved one about other packages they’re expecting this month before you order. People in reception, SHU, or on package restriction may not be able to receive food packages at all.

Will I know when it ships?